$18 Charge to get new travel card after issue
=43 People have been instructed we will no longer be supporting Marriott and we will switch to a different chain. Please don't hesitate to contact for me information
A beautiful hotel but the General Manager was not helpful. We discovered a billing issue and the first time I had to get it taken care of nobody could get ahold of the General Manger however the Assistant General Manager tried to help. Melinda was very helpful, however the billing issue one week later still didn't get fixed and resulted in a worse issue (My travel card getting shut off due to lack of follow through). I called for four hours attempting to get the issue resolved but no luck with the general manager. So after calling customer service who was more helpful he finally sent just an email with the original credit. The customer service manager attempted to contact the General Manger but the front desk representative, Jeff who tried his best had stated his GM had taken lunch. The customer service representative agreed this spoke volumes about how unprofessional this was. Total Cost to me
$319.01 put on my personal card due to Marriott having my travel card messed up
Loved this hotel! Stopped here on our way back from Philadelphia. The rooms are clean, spacious & I loved the modern bathrooms. We slept well & enjoyed a plentiful breakfast before we continued on our journey. (They have Nutella & agave syrup!?
$314 for Original Stay
$104 Credit after one week and two hours of phone calls.
I have been staying at Springhill Suites at least once a month for almost 2 years now. The rooms are clean and "homey". The staff is friendly and most even know my name and my preferences. It makes me feel welcomed when I walk through the door and the person on the front desk (Melinda, Brandon, Tyler, Angelia, Melissa) address me by name. I appreciate if I have a question or concern, the immediate and personal attention I receive. Thank you all for the warm welcomes and validation that I am valued to your establishment!!
Very comfortable, spacious, clean, have washers and dryers available for guests free. Great water pressure. Have stayed 4 times now as a layover. Like the app to know when your room is ready.
This was our 2nd time staying here & this hotel if great. The rooms both times were very clean as was the lobby. The beds were so comfortable that we felt like we were at home. My wife (who is a tough critic) wishes we could have this exact hotel & staff at every vacation we take. Will definitely stay here any time we are in the area.
You also can’t beat the price - a room for $90 in a NICE hotel. I’d also like to commend the staff for having the pack & play set up in our room before we arrived. That makes such a difference when traveling with a baby! We arrived after 11pm & tired from driving. We were able to check-in with ease & get to sleep quickly thanks to the great service. Would definitely stay here again if ever in the area.
Springhill Suites By Marriott Bridgeport Clarksburg is a US Lodging based in Bridgeport, West Virginia. Springhill Suites By Marriott Bridgeport Clarksburg is located at 97 Platinum Dr, Bridgeport, WV 26330, USA.
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